We research needs and design services

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Our adviser will write back to the e-mail address provided by you

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Cooperation with public institutions

Do you need support in designing innovative services?

At inno_LAB, we work at the interface of science, business and public institutions. Together, we create innovative services. We assume the perspective of users in our projects. We test new solutions together. As a result, our services are created tailored to both the needs of the recipients and the strategic goals of the organization.

We know what a challenge it is to implement innovations. Therefore, we support public institutions with knowledge and experience. Our team, together with external experts, creates development programs based on the current challenges of the institution. We attach great importance to modelling effective cooperation within the organization and building effective communication principles. We believe in the power of co-creation: our processes involve all key stakeholders.

Our processes are based on:

  • workshops with stakeholders, facilitating knowledge of all actors influencing the project,
  • moderated team meetings, i.e. working under the watchful eye of a facilitator,
  • networking events aimed at exchanging experiences and practical ideas,
  • meetings with experts, presenting the latest tools and methodologies,
  • support from mentors in the correct use of design tools.

If you want to develop your organization, need support in designing public services and programs, and you want to meet and exchange experiences with practitioners from institutions from all over Poland - contact us.



Our goal is to support the development of the innovation ecosystem in Poland.

  • We design support programs for Polish enterprises.
  • We animate the cooperation of the participants of the National Innovation System.
  • We study the development of innovation ecosystems in Europe and all over the world.
  • We develop recommendations and educational programs for public institutions.

Our team consists of practitioners and enthusiasts in the field of design, user research, study and evaluation. We work with external organizations in the field of, among others, service design methodologies, design thinking, behavioural economics, future foresight. We observe the latest trends in the area of innovative service design - we take part in conferences in Europe and all over the world.

inno_LAB is a joint venture of the Ministry of Development and the Polish Agency for Enterprise Development.

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